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Customer Service Representative - State Farm Agent Team Member

Full Time in Mandan, ND

Responsive recruiter
Benefits
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
ABOUT OUR AGENCYWith 25 years of experience in the insurance industry—and 10 of those with State Farm—I’ve built an agency grounded in expertise, heart, and a strong commitment to our community. Our close-knit team of three full-time professionals (plus myself) thrives in a collaborative environment where flexibility, growth, and fun go hand-in-hand. We offer perks like PTO, a health stipend, and coverage options for life and short-term disability, making sure our team is well taken care of.
I hold a bachelor’s degree in Management, along with ChFC and CLU designations. Giving back is a core value for us—we support local animal shelters, participate in volunteer efforts, and stay actively involved in the Bismarck/Mandan community through events like Buggies & Blues and Touch a Truck. I also serve on multiple boards and committees that help shape and support our region. In the office, our motto is simple work hard, play hard. If you're looking for a meaningful career in a supportive and energized environment, we’d love to meet you.
ROLE DESCRIPTION
As a Customer Service Representative - State Farm Agent Team Member with Heather Fried - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.
Compensation $30,000.00 - $35,000.00 per year
Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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